Now Hiring - Front Desk - Appointment Scheduler in Mather, CA

Vitalant is currently seeking a Donor Relations Specialist with front desk, customer service and/or sales experience for our donor care centers located in Roseville and Sacramento (Sierra Oaks Center).

Our ideal candidate has a heart for helping others and a passion for saving lives. As a Donor Relations Specialist, you will be responsible for greeting donors when they attend a donation center for blood and blood product donation. You will be providing education to donors on the different types of blood and blood products needed to save lives, helping them feel comfortable, answering any pre-donation questions and signing them up for their next visit.

Every day you’ll be having fun making a measurable difference in your community.

What to Expect

Schedule: Thursday - Monday (daytime hours) 2 days at Roseville Donor Center and 3 days at our Sierra Oaks Donor Center. Tuesday and Wednesday are days off.

To help you stay energized, engaged, and inspired, we offer a full range of benefits for you and your dependents.

Pay: 18.80 - 19.45 base hourly rate (depending on experience) Plus 8% weekend shift differential

They include:

• Medical, dental, and vision insurance
• 401K retirement savings plans + 5% company match
• Tuition assistance up to 5K per year
• Free basic life and AD&D insurance
• Free short-and-long-term disability insurance
• Employee Assistance Program
• HSA and FSA
• Paid time off (up to 17 days per year)
• 7 paid holidays per year
• Plus, many other employee perks and programs!

We’re looking for someone who can:

• Assist the donor services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times.
• Educates donors on the donor process, address concerns and answer questions
• Converts donors to automated and other new collection technologies to optimize the donation opportunity.
• Administers customer service and marketing surveys to donors.
• Collects data and prepares reports and performs other clerical duties, as needed.
• Retains current donors by rebooking donation appointments.
• Explains and/or enrolls donors in frequent donor programs.

• High School Diploma or GED
• 1 year in related field such as customer service, receptionist, sales required
• Great customer service and interpersonal skills
• Basic PC/Windows proficiency

About Us

Vitalant is the nation’s largest independent nonprofit organization focused exclusively on providing lifesaving blood services. We have a network of more than 120 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.

Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.

EEO/Minorities/Females/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to [please apply online] to let us know the nature of your request.

For more EEO information about applicant rights click here